Terms of Service

Effective date: March 11, 2025 · Last updated: March 11, 2025

1. Agreement to Terms

By accessing or using RunLobster (“Service”), operated by RunLobster, Inc. (“we”, “us”, “our”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service. These Terms apply to all visitors, users, and others who access the Service.

2. Description of Service

RunLobster provides managed cloud hosting for OpenClaw, an open-source AI agent framework. The Service includes provisioning, running, and managing OpenClaw containers; connecting messaging channels (Slack, Telegram, Discord, WhatsApp); third-party integrations; a web-based chat interface; and related APIs. We may modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

3. Accounts & Registration

To use the Service you must create an account using a supported authentication provider (Google, GitHub, or email). You agree to:

  • Provide accurate and complete information.
  • Maintain the security of your account credentials.
  • Accept responsibility for all activity under your account.
  • Notify us immediately of any unauthorized access.

We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscriptions & Billing

Access to the Service requires a paid subscription. By subscribing you agree to the following:

  • Recurring charges. Subscriptions renew automatically at the end of each billing period (monthly or annual) unless cancelled before the renewal date.
  • Price changes. We may change pricing with at least 30 days' notice. Continued use after the effective date constitutes acceptance.
  • Credits. Credits included in your plan or purchased separately are non-transferable and non-refundable. Unused monthly credits do not roll over.
  • Refunds. Payments are generally non-refundable. If you believe a charge was made in error, contact us within 14 days at support@runlobster.com.

All payments are processed by Stripe. By subscribing you also agree to Stripe's Terms of Service.

5. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable law or regulation.
  • Infringe intellectual property or privacy rights of others.
  • Transmit malware, spam, or other harmful content.
  • Attempt to gain unauthorized access to our systems or other users' accounts.
  • Use the Service for cryptocurrency mining, DDoS attacks, or any form of abuse.
  • Circumvent usage limits, rate limits, or security mechanisms.
  • Resell or redistribute the Service without our written consent.

We may suspend or terminate your account immediately if we determine you have violated this section.

6. Your Content & Data

“Your Content” means any data, prompts, system prompts, configurations, messages, or files you upload to or generate through the Service.

  • You retain all ownership rights to Your Content.
  • You grant us a limited license to host, store, and transmit Your Content solely to provide the Service.
  • We do not use Your Content to train AI models.
  • You are responsible for ensuring Your Content complies with applicable laws and does not infringe third-party rights.

7. Third-Party Services

The Service integrates with third-party platforms including but not limited to Slack, Telegram, Discord, WhatsApp, and Composio-connected services. Your use of these integrations is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or conduct of any third-party service.

8. API Keys & Bring Your Own Key (BYOK)

The Service allows you to provide your own API keys for third-party LLM providers. You are solely responsible for the security and usage of any API keys you provide. We store API keys in encrypted form and transmit them only to the designated provider to fulfill your requests. We are not liable for any charges incurred on your third-party accounts.

9. Uptime & Availability

We strive to maintain high availability but do not guarantee uninterrupted service. The Service is provided “as is” without uptime guarantees or SLAs unless separately agreed in writing. We are not liable for any downtime, data loss, or service interruptions.

10. Intellectual Property

The Service, its original content (excluding Your Content), features, and functionality are owned by RunLobster, Inc. and are protected by copyright, trademark, and other intellectual property laws. OpenClaw itself is open-source software governed by its own license. Our trademarks and trade dress may not be used without our prior written consent.

11. Limitation of Liability

To the maximum extent permitted by law, RunLobster, Inc. and its directors, employees, partners, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, or goodwill, arising from your use of the Service. Our total aggregate liability shall not exceed the amount you paid us in the 12 months preceding the claim.

12. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that AI-generated outputs will be accurate, complete, or suitable for any particular purpose.

13. Indemnification

You agree to indemnify and hold harmless RunLobster, Inc. and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

14. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service ceases immediately. You may cancel your subscription and delete your account at any time from the dashboard settings. We will delete your data within 30 days of account deletion, except where retention is required by law.

15. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the state or federal courts located in San Francisco County, California.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the “Last updated” date. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

17. Contact

If you have questions about these Terms, contact us at support@runlobster.com.